Shipping policy

Delivery and Shipping Conditions

1.1 Delivery shall take place by the “approximate date” stated at the time of conclusion of the contract, but no later than within ten (10) days after conclusion of the contract. If the Customer selects the payment method “advance payment”, delivery shall take place within one (1) week from the time the Seller notifies receipt of payment.

1.2 There is no minimum order value. Free products may only be ordered in conjunction with paid products.

1.3 Shipping costs (including statutory VAT)

All orders are shipped from Portugal.

Deliveries within Portugal, the EU (including Germany), Austria and Switzerland:
Our standard shipping costs are EUR 6.95 (including statutory VAT); delivery is free of charge for orders of EUR 89.00 or more.

Deliveries to Non-EU countries:
Our standard shipping costs are EUR 15.65 (including statutory VAT).

For Austria and Switzerland, shipping is free of charge for orders of €89.00 or more.

Within Europe (EU countries), shipping is free of charge for orders of €150.00 or more.

1.4 Goods are delivered by shipment to the delivery address specified by the Customer, unless otherwise agreed. By way of derogation, if the payment method PayPal is selected, the delivery address stored with PayPal by the Customer at the time of payment shall be decisive.

1.5 If the transport company returns the shipped goods to the Seller because delivery to the Customer was not possible, the Customer shall bear the costs of the unsuccessful shipment. This does not apply if the Customer effectively exercises their right of withdrawal, if the Customer is not responsible for the circumstance that led to the impossibility of delivery, or if the Customer was temporarily prevented from accepting the goods, unless the Seller had announced the delivery a reasonable time in advance.

1.6 Self-collection by the Customer is not possible for logistical reasons.

1.7 Gift vouchers are sent to the Customer by email.